We offer refunds in accordance with the Australian Consumer Law and on the terms of this policy.
Any benefits set out in this Policy may apply in addition to consumer rights under the Australian Consumer Law.
Please read this policy before booking an Aussie Skip Bags pickup, so that you can understand your rights as well as what you can expect from us in the event you are not happy with the service provided.
Under the Australian Consumer Law:
Our service comes with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
To cancel the service contract with us if the service is not performed within the advertised time frame and in accordance with the Aussie Skip Bags Terms & Conditions.
A full refund will be provided for the above scenario.
For further information about the Australian Consumer Law and these consumer guarantees please visit the website of the Australian Competition and Consumer Commission.
In the event you book an Aussie Skip Bags Pickup (service contract), but you simply change your mind, we may, at our discretion, offer you a refund provided that:
(a) You notify us within 24 hours of booking the pickup service
(b) If the service has not already been performed and the driver has not already visited the address on the pickup booking service
In the event you do not comply with the Aussie Skip Bags Terms & Conditions we may, at our discretion, offer you a partial refund.
(a) Exceeding the advertised capacity or weight limits of the Bag booked in for collection.
(b) Failure to place the Bag for clear pickup access or if the collection driver must wait until the access problem is rectified.
(c) Failure to comply with the advertised list of items (waste types) that may be placed in the Bag booked in for collection.
(d) If the collection driver must return for any reason due to the original pickup being unable to be performed.
(a) You may contact us to discuss a refund/partial refund, using the details of the booking as proof of purchase.
(b) We will pay any refunds/partial refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion.
IF YOU ARE UNSURE OR NEED ASSISTANCE UNDERSTANDING THE REFUND POLICY OR THE SERVICE YOU REQUIRE, PLEASE CONTACT THE SUPPLIER PRIOR TO BOOKING AND PAYING FOR THE SERVICE.
Please first enter your postcode.
bag pickup prices will be displayed for your postcode.
Please first enter your postcode.
bag pickup prices will be displayed for your postcode.